At Maniby, we want you to be satisfied with your purchase. We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

How to Request a Return

To request a return, please contact our customer service team at hello@bymaniby.com within 30 days of receiving your order.

Please include:

• Your order number;

• The item(s) you would like to return;

• The reason for your return.

If your return request is accepted, we will provide you with the appropriate return address and instructions on how and where to send your package.

Please do not return products to our registered company address or warehouse address unless our customer service team has specifically instructed you to do so.

Items returned without first contacting us and receiving return instructions may not be accepted.

Return Eligibility

To be eligible for a return, your item must be:

• Unworn and unused;

• Unwashed;

• In its original condition;

• Returned with all original tags, labels, and liners attached, where applicable.

We reserve the right to refuse a return if an item shows signs of use, wear, washing, damage caused after delivery, or otherwise does not meet the conditions above, subject to your rights under applicable consumer law.

Return Shipping Costs

For standard returns, including returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping costs.

Any applicable return shipping charges or customs duties associated with a standard return are also the responsibility of the customer.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

If you receive an item that is damaged, defective, incorrect, or different from the product or variant you ordered, please contact us at hello@bymaniby.com. Where the issue is confirmed to be our responsibility, Maniby will cover the reasonable return shipping costs or provide an appropriate alternative solution.

Your rights under applicable consumer law are not affected by this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged or defective, or you receive an incorrect item, colour, size, or variant, contact us at hello@bymaniby.com as soon as possible and within our 30-day return period.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs of the item and, where relevant, its packaging.

We will review the issue and provide an appropriate solution.

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under applicable consumer law.

Bundles and Promotional Sets

If products were purchased as part of a bundle or promotional set, the complete bundle may need to be returned in order to qualify for a full refund.

We will let you know whether this applies when processing your return request.

Customs and Delivery Delays

Delays caused by customs clearance or circumstances outside our reasonable control do not automatically qualify an order for a return or refund.

However, this does not affect any rights you may have under applicable consumer law if an order is not delivered within an agreed or otherwise reasonable period.

Exchanges

We do not currently offer direct exchanges.

The quickest way to receive a different size, colour, or item is to request a return for the original product. Once your return has been accepted, you can place a separate order for the replacement item.

Refunds

Once your returned item has been received, we will inspect it within approximately 2–4 business days.

If your return is approved, your refund will be issued to your original payment method.

After we issue the refund, it will generally appear in your account within approximately 3–5 business days, depending on your bank, credit card provider, or payment processor.

Please note that financial institutions may require additional processing time that is outside our control.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at hello@bymaniby.com.

Consumer Rights in Australia

Our return policy does not exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Where the Australian Consumer Law applies, customers may have additional rights and remedies in relation to goods that are faulty, unsafe, incorrectly described, or otherwise fail to meet applicable consumer guarantees.

These statutory rights apply independently of our 30-day change-of-mind return policy.

Contact and Business Information

Store name: Maniby
Company name: Wolswijk Stukadoorsbedrijf
Company number: 71731237
Warehouse Address: Kingfield Court, Regents Park, Queensland, 4118, Australia
Company Address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands

Email: hello@bymaniby.com
Phone: +61468086674

Monday to Friday: 09:00 - 17:00 (AEST)
Weekend: Closed
We aim to respond to your inquiries within 24 hours

Contact us on our contact page
More about us on our about us page